Home Payments Information

Payments Information

By Artem Kononov

• 16 articles

Where to Find Your Account Details

Videos Here’s how to find your Banxe account details for domestic and international transfers. ▶ Watch on YouTube If the video doesn't load, please copy and paste the link to watch it on YouTube. Key steps: - Log in and go to “Cash Accounts” - Select the account currency - Click “Account Details” - Use the dropdown to view international payment details - Click “Copy All” to copy all fields in one click Make sure to include the beneficiary name, jurisdiction, and purpose of payment to ensure acceptance. Note: Some payments are only processed during Banxe business hours. For further support, contact us via chat, Help Center, or email support@banxe.com.

Last updated on Jul 14, 2026

Sending SEPA or SWIFT Transfers from Banxe

Videos - https://www.youtube.com/watch?v=OGexsfPMRvQ This guide walks you through sending SEPA and SWIFT payments from your Banxe account. ▶ Watch on YouTube If the video doesn't load, please copy and paste the link to watch it on YouTube. SEPA Transfers (EUR within EU): - Go to "Cash Accounts" - Click "Send Cash" - Domestic Euro payments are processed via SEPA - Enter IBAN, recipient name, BIC, and payment purpose - Click "Send" and confirm the transaction SWIFT Transfers (International): - Choose the "International" transfer option - Fill in the recipient details - Click "Send" and confirm the transaction Ensure your account balance is sufficient and check applicable payment limits. Note: SEPA and SWIFT payments are only processed during Banxe business hours. For questions, contact support via chat, Help Center, or email support@banxe.com.

Last updated on Jul 07, 2026

Deposit to Banxe: A Comprehensive Guide for Different Currencies

When depositing funds to Banxe, users have several options available based on their preferred currency. In this article, we will provide a step-by-step guide on how to deposit funds to Banxe using SEPA, GBP (Faster Payment), and USD. We will also outline the specific requirements for each currency to ensure a seamless deposit process. Depositing via SEPA: To deposit funds to Banxe via SEPA, it is essential to provide the following details: 1. Ultimate Beneficiary Name: Please specify the exact name of the ultimate beneficiary associated with your Banxe account. 2. Payment Purpose: Clearly state the purpose of the incoming payment to ensure it is accepted promptly. 3. Jurisdiction: Provide the relevant jurisdiction associated with your Banxe account. Depositing GBP via Faster Payment: For users who prefer depositing funds in GBP via Faster Payments, the process is straightforward. You will need to provide your Banxe wallet ID as a payment reference. This unique identifier ensures that the funds are credited to your Banxe wallet accurately. Depositing USD: Similar to SEPA deposits, depositing funds in USD requires specific details to facilitate a successful transaction: 1. Ultimate Beneficiary Name: Specify the accurate name of the ultimate beneficiary related to your Banxe account. 2. Payment Purpose: Clearly state the purpose of the incoming payment to ensure it is accepted seamlessly. 3. Jurisdiction: Provide the jurisdiction associated with your Banxe account for USD deposits. It is important to note that each currency type's specific details and requirements should be adhered to for a hassle-free transaction. By following the guidelines outlined in this article, users can confidently deposit funds to Banxe and take advantage of the platform's features and services. Please note that in case the information is not provided correctly, the payment will be rejected and an additional transaction processing fee will be applies. Always double-check the accuracy of the provided information before initiating any deposit. Should you have any further questions or encounter any issues, the Banxe customer support team can assist you.

Last updated on Jul 07, 2026

Why is my card deposit to my Banxe account pending?

Your deposit via card is pending, which means that something didn't go as expected when it was authorised, and we are waiting for the response from your bank to clarify the deposit request. A pending card deposit will eventually change its status to either completed or failed. It should not take longer than one business day for a pending transaction to change its status. In most cases, the funds are credited to your Banxe account if the transaction was approved. However, the funds will stay in your bank account if the transaction fails. Please note that due to international restrictions, it's not possible to top up your Banxe account with a bank card issued in Russia or Belarus.

Last updated on Jul 07, 2026

How long does it take to make a deposit to my Banxe Account?

Usually, all the transactions in Banxe are processed on the same day as scheduled. Below you can see the maximum timeframes for each of the deposit methods. For SEPA the deposits may take up to 2 business days. For SWIFT payments, the deposits may take up to 5 business days. For FPS - up to 1 business day. For BACS/ CHAPS - up to 2 business days. Please, bear in mind that these timeframes take into consideration business days. During weekends and national holidays, the timeframe may be extended.

Last updated on Jul 07, 2026

How do I transfer money from Banxe to a bank account?

To transfer any of the supported fiat currencies to a bank account, on the Home screen, select ‘Send Cash’ (left button in the section Payments and Transfers) and choose ‘To Bank.’ Enter the bank transfer details for either an Individual or a Business, in case you’re paying a company. Once the Country of the recipient's bank has been added, choose from which account you would like to send the funds. Make sure to review the account details before you select Send; otherwise, your transfer may not go through successfully and could be returned to your account. In this case, additional fees may apply. When you click the ‘Send’ button, you will receive an SMS or email (depending on your choice of two-factor authentication, with a code to confirm the transaction. Once you confirm the code and your transfer is submitted, it can’t be canceled, so make sure you verify that your recipient's account details are correct.

Last updated on Jul 07, 2026

How can I receive money in my Banxe account?

You can receive transfers from your employer, family, and friends directly into your Banxe account in EUR or GBP with a card or a bank transfer. You can also receive cryptocurrencies. Your bank transfer details can be found by clicking the ‘Top Up’ button from the Home screen and choosing 'Bank Transfer'. In the right panel, you can choose which Banxe account you want to top up by selecting the currency. Please make sure the sender specifies the Beneficiary's Name, Jurisdiction, and Payment Reference (Wallet ID) in order for the incoming payment to be received. If you choose to top up your Banxe account using a Card, please note that you can only use the cards issued in your name. Your friends and family can also open their own Banxe account and transfer funds to you free and instantly using the Send Cash -> To Banxe User feature. To invite your friends, use the Referral Link, which can be found in your Profile.

Last updated on Jul 07, 2026

How do I transfer money to my Banxe account from another bank account?

You can use your Banxe account to receive transfers from other banks. Your Banxe account is a multi-currency account, meaning each currency account has unique account details to receive transfers. From the Home screen, choose ‘Top Up’ and select the ‘Bank Transfer’ tab. On the right side of the page, choose the currency under ‘Account’. Please note as soon as you select the currency, the details for the Bank Transfer will change accordingly. When instructing a transfer to your Banxe account, ensure that the account details are used exactly as they are shown in the Banxe account. Using the wrong information to initiate a transfer will cause it to be declined and an additional fee will apply. To ensure that the sender receives the correct details for your transfer, use the ‘Copy all’ button at the bottom and then paste it into a message to the sender. You can also download the PDF with your account details and provide them to the sender or bank.

Last updated on Jul 07, 2026

Why do you ask for proof of transactions in Banxe?

A security check of each transaction is necessary to ensure your funds are secure. That’s why we check the flow of funds, which is also in compliance with Global Industry Standards. Our friendly and reliable AML team may ask you to present documents that justify the transaction. These could be invoices, certificates of completion, contracts, agreements that prove service was provided, etc. All the security checks are standardized and should not be of concern. As soon as the transaction is approved, it is executed immediately.

Last updated on Jul 07, 2026

Guide to completing a bank transfer to your Banxe EUR account

What details do I need to provide to the sender? You need to provide your name ('Beneficiary'), IBAN, and BIC to the sending banking. You can find this information by clicking the ‘Top-up’ button and clicking the ‘Bank Transfers’ tab. Make sure that you choose EUR as a currency in the right panel. Every currency has its unique bank details for a transfer. It is obligatory to provide your Mandatory Reference (Wallet ID). If case you need the bank name and address associated with Banxe, it's as follows: Contomobile UAB, Tuskulenu str. 33C-55, Vilnius, Lithuania, LT-09219. How long will the transfer take to reach me? The transfer can take up to 2 business days. If the sending bank supports instant payments, they may arrive sooner.

Last updated on Jul 07, 2026

Can I send money from my bank using Banxe account details?

You can send money from any bank to your Banxe account with the use of your Banxe account details. Every account in Banxe has a dedicated IBAN that you can be provided for payment details. Please note, that for domestic transfers (SEPA) and international transfers (SWIFT) the IBANs are different. To find your account details navigate to your Cash Accounts ( **https://app.banxe.com/money-account/ ). **You will see the details in the tab on the right. You can provide these details to the sender and receive funds in your Banxe account.

Last updated on Jul 07, 2026

Why my transfer from my Banxe account did not go through?

There’s a possibility that payment may not go through for two main reasons. The first reason is the incorrect amount. Please, consider the commission when you enter the amount of the transaction. The commission is always charged on top of the withdrawal amount. Please ensure you leave enough funds on your balance for the commission. You can check all the commission fees here https://banxe.com/content/banxe_pricing.pdf?time=1666249370. The second reason is that the payment details need to be corrected. Please, make sure that you insert the IBAN of the recipient without spaces, the country is correct, and you insert the full name and surname of the recipient. If the amount and payment details are correct, please, refer to our Customer Support for further assistance.

Last updated on Jul 07, 2026

Guide to completing a bank transfer to your Banxe GBP account

What details do I need to provide to the sender? You need to provide you your name ('Beneficiary'), IBAN, and BIC. You can find this information by clicking the ‘Top-up’ button and clicking the ‘Bank Transfers’ tab. Make sure that you choose GBP as a currency in the right panel. Every currency has it’s unique bank details for a transfer. It is obligatory to provide your Mandatory Reference (Wallet ID). If case you need the bank name and address associated with Banxe, it's as follows: Tompay Limited, Mocatta House, Trafalgar Place, Brighton, England, BN1 4DU. How long will the transfer take to reach me? The transfer can take up to 3 business days, though it can vary depending on the type of payment method. Please ask the sender to confirm the payment type. 1. Faster Payments are usually instant but can take a few hours 2. CHAPS are typically the same or the next business day 3. BACS can take up to 3 business days

Last updated on Jul 07, 2026

Do I need to verify my transactions in Banxe?

According to Banxe Terms and Conditions, the Banxe AML team may perform transaction checks on a regular basis. This procedure is performed to ensure the safety of your funds. Although each case is individual and depends on different criteria, the following documents may be requested to approve the transaction: - Bank statement from the account on which the Client’s fixed assets are accumulated in the last year - Tax return for the last reporting year - Official Declaration for the last reporting year - Tax Resident Certificate - A contract of donation, sale of real estate, hiring, for the performance of work or the provision of services, or another similar document confirming the receipt of income In case the documents are required, you will receive an email from our Support Team. As soon as you provide the necessary information regarding the transaction, our team will evaluate it and approve it in one working day.

Last updated on Jul 07, 2026

Transfers between Banxe Users

Transfers between Banxe Users are the fastest and easiest way to send money. If you want to send funds to a Banxe User, just click on the button ‘Send Cash’ and choose To Banxe User. Next, choose the Cash Account from which you want to send money to the Banxe User, specify the amount, and enter the recipient's phone number or email. After you click the ‘Send’ button at the bottom of the page, you will be asked to confirm the transaction using a two-factor authentication code. The funds will be instantly credited to the recipient.

Last updated on Jul 07, 2026

Banxe Cross-Border Payment Options in African Countries

Banxe, a leading global payment platform, offers efficient and secure cross-border transactions to various African countries. In this article, we will explore the payment options provided by Banxe for each country, including specific notes and considerations. Payment Options by Country: - Kenya: EUR payments. USD payments are subject to compliance checks. - Nigeria: EUR payments to the owner's own account. USD payments are subject to compliance checks. - Ghana: EUR payments to the owner's own account. USD payments. - Cameroon: EUR payments to the owner's own account. USD payments are subject to compliance checks. - Guinea: EUR payments. USD payments are subject to compliance checks. - Ivory Coast: EUR payments. USD payments are subject to compliance checks. - Democratic Republic of the Congo (DRC): EUR payments to the owner's own account. USD payments are subject to compliance checks. - Rwanda: EUR payments. USD payments are subject to compliance checks. - Republic of Congo Brazzaville: EUR payments to the owner's own account. USD payments are subject to compliance checks. - Benin: EUR payments. USD payments are subject to compliance checks. - Gabon: EUR payments. USD payments are subject to compliance checks. - Uganda: EUR payments to the owner's own account. USD payments are subject to compliance checks. - Tanzania: EUR payments to the owner's own account. USD payments are subject to compliance checks. Banxe facilitates cross-border payments to various African countries, offering both EUR and USD payment options. While EUR payments are available, USD payments may be subject to compliance checks in some cases.

Last updated on Jul 07, 2026